When can I expect to receive my flapjack?
Orders will be baked within two working days. Posted orders will be sent by Royal Mail second class post. You should receive your flapjack within five working days of ordering. Local deliveries (to NG23 and NG24) and orders for collection will be ready within two days.
At present I only deliver within the UK.
What if I need it for a specific date?
Simply click "Add note to seller" on the checkout page and say which date you'd like to receive your flapjack. Posted orders will be posted second class three days before your chosen date (If your special date is a Sunday please request the Saturday, as Royal Mail do not do Sunday deliveries!).
Can I send flapjack as a gift?
Of course! Just ensure you enter the address of the person you'd like to surprise and it will be sent direct to them. (Please be aware that PayPal tends to default to your own address. If in doubt, pop a message in "Add note to seller" box at checkout.)
If you would like your own message written on a gift tag just click "Add a gift tag" and type your message before you put an item in your basket.
How do I order favours?
You can order up to ten favours through the website, for a smaller party. I would recommend contacting me via email or phone to order favours for a large party or wedding to ensure we get things perfect for your special day. I can send samples of the ribbon colour choices or I'm happy for you to supply your own ribbon to match your theme.
Do you cater for allergies?
I do! Most of my flapjacks are available in gluten free and dairy free options, just pop a note in the "Add note to seller" box at checkout. Jack and Rainbow Butterfly are not currently available in Free from.
The flapjacks do not contain nuts but some of the ingredients may contain nuts, and the kitchen is not a nut free zone.
Do you bake anything other than flapjack?
I love baking cakes, and I can bake simple cakes to order. However, for something a bit more special I highly recommend Scrumptious Bakes by Emma. Based Hampshire, Emma creates truly beautiful bespoke cakes, brownies, donuts and biscuits, perfect for any occasion.
My kitchen has been awarded a 5* hygiene rating by the Food Standards Agency.
Secure ordering and payment options.....
I use PayPal to handle my online payments, offering one of the safest merchant services. You do not need an account and all credit and debit cards are accepted.
If you would prefer to pay by bank transfer please contact me and this can be arranged.
Returns & Refunds.....
In the unlikely event that you are unhappy with your flapjack please contact me within 24 hours of delivery. I will then either replace it for you or refund the cost of the flapjack.
I will never share your details with any third party. Payment details entered during checkout will not be stored by Just Flapjack.